Firestone Complete Auto Care

I came in with a warranty issue late on a Friday evening. One new tire and full wheel alignment later I was on my way, no issues, no worries. And my 15 hours of driving ahead of me this weekend will proceed on schedule. Much appreciated 👏!

This crew was extremely helpful and informative. My Cadillac had an AC issue, it had no refrigerant, so they diagnosed and charged my system. A month later, I was back in the same position. I called and Derek said to bring it in and Austen looked at it. I received a very thorough explanation of cause that really helped me understand the next steps and guided me through a conversation with the deal…

I ended up going here mainly after getting bad service done from another mechanic. I've always had pretty good service at Firestones, but this one has been the most exceptional. We had Mike work on our vehicle and he did an amazing job. I also had great help from Snow that I really appreciate. Everyone I had an interaction with at this location has been awesome. I'm definitely getting al…

I took my car here, by tow, as I had a hole in my radiator hose. I took an Uber home and had to call them before closing time to make sure the repairs were completed (not sure why they wouldn’t call me). When I went to pick the car up, they did NOT refill the coolant. After asking the rep to refill it, which he did, he then said “ you know there may be an air pocket in the system right ?” Like why…

By far the worst run location in Charlotte! I went in to have my brakes and rotors replaced for the front of my car. Paid over $600 to leave and get down the road hearing a loud screeching sound from the brakes. I take it back and was told by Zachary that painted rotors will make a sound but you have to drive it a bit. This was a bold face lie so I asked to speak to his supervisor and was told to …