Firestone Complete Auto Care

From the moment I brought my car in everyone was friendly, helpful, and incredibly knowledgeable. The work was done quickly and efficiently. I am very happy with my new tires and have noticed my car is running much smoother. James and Chris helped make my experience excellent throughout the whole process. I would highly recommend this location to family and friends.

Needed tires on an '05 Pilot, 350k miles. Best quote around. Pete D crushed it with customer service. My experience was great, even a few quality upsells and I wasn't put off. Even heard Pete interact well with others. Impressive. Looking to bring more service here.

READ BEFORE GO TO THIS LOCATION! I do NOT recommend this shop. AVOID THIS PLACE! RUN AWAY! I brought my car in for wheel alignment, balancing, oil change, and inspection. It stayed there for five+ days and the experience was a DISASTER! They charged me over $940 total, including $140 just to recheck an alignment they had done — after the ESC light turned on right after I left. They claimed it might be a wheel speed sensor, but after paying, the light never came back. Clearly, they likely messed up the alignment and charged me to fix their own mistake. Then came the oil leak from the drain plug. I returned TWICE, and it’s STILL LEAKING. On top of that, they put a sticker saying “conventio…

The service I took my car for was excellent. My issue is as follows, is this service or sales? I brought my car in for a minor repair. They did a fantastic job. They later wanted to have a consultation about multiple unnecessary repairs. The one that stuck out the most was needing new tires. I know that Firestone is known for tires but the sign said complete auto repair. My tires did not need replacing they are properly rotated and under warranty from the dealer I bought them from. See photo not even close to the warning line

Honestly been going to Firestone in general for 5 years first time at this location no one could drive manual so I had to pull my own car then I tell him it has wheel lock lugs on it and he proceeded to put on regular and strip it the one tire he did change he mangled the rim completely their are gouges in the metal I have pics of my car in different angels lighting I take a lot of photos I tried showing the manager in charge that and he just kept saying it’s basically not his problem but I have three really great condition rims and then the one they mangled here are pics just sad and then when I ask for them to fix the rim they messed up they can’t he just laughed like it’s just terrible ta…